Wooffer 's Working Together Priorities aim to enhance the quality and security of independent work in the United States. With industry change, along with government action, we believe our Priorities will improve work for the millions of independent workers, while preserving the flexibility that we know you value.
Trip important questions
My toll or parking fee wasn't included in my fare
When your vehicle passes through a toll on a trip, Wooffer uses geographic technology to add the toll amount to your rider's fare automatically. The Wooffer fee is not applied to any toll-related charges added to the fare, and these rebates can be found on your earnings statement. If a toll-related rebate is not appearing on your earnings statement, please provide details and we will review. Please note that in US and Canadian cities, you won't receive a rebate for general parking fees incurred while on a trip.
I was in an accident.
If you are involved in an accident, contact the police and paramedics if necessary. You can let us know what happened by checking that you have selected the correct trip and sharing all available info here. A member of our team will reach out. Please provide clear, bright photos of all four sides of your vehicle. Even if the accident did not result in visible damage or only damaged a specific area, we request photos of your entire vehicle.
Please provide clear, well-lit photos of all four sides of your vehicle. Even if the accident did not result in visible damage or only damaged a specific area we will need to see photos of your entire vehicle to determine if it is safe to operate. Accidents expenses are not covered by Wooffer technologies, Inc. You need to contact your insurance for accidental coverage.
My rider was rude
Our rating system is in place to help keep Wooffer comfortable and safe for everyone. However, we understand that you may have some trip experiences with riders where you may want to provide additional feedback. One way of providing feedback is through ratings. When rating your trips, please enter a rating that reflects your trip experience with the rider. Please note, we do not change rider ratings once they have been entered into the app.
The rider or Pet made a mess in my vehicle
We've updated our Cleaning Fee Policy. Please go through the details on this page carefully to submit a cleaning fee claim. Please email your complaint and all the supporting documents and photos to info@wooffertechnologies.com . If a rider made a mess in your vehicle that requires significant cleaning/repair, please let us know here. We may be able to charge the rider and issue you a cleaning fee. This process may take up to 60 days to be completed.
To request a cleaning fee, please submit a photo of the mess along with the receipt for the cleaning service within 3 business days of the trip. A receipt must have the following details in order to be valid:
The date of service (must be within 3 days of the trip where the mess was made) The name of the cleaning service
Please note that for minimum messes are not covered with this policy. For examples, for incidents that require cleaning between the window/door or air vents (as described in the below guide), or for items that can be thrown away or wiped up quickly. Cleaning Fee Guide Fee assessments vary by type of mess and severity. Based on the photos and receipt provided, you
may be eligible to receive payments up to the following amounts:
- $20-$30: Small interior mess that requires vacuuming or simple cleaning (ex. minor food/beverage spills, minor bodily fluid mess, dirt, etc.); Moderate exterior mess (ex. food/beverage mess on vehicle exterior)
- $40-$50: Moderate interior mess (ex. larger food/beverage spill on fabric or other hard-to-clean surfaces/areas, moderate bodily fluid messes)
- $100 - Major interior bodily fluid mess
I found an item
Let us know if you notice an item left in your vehicle. We'll try to connect you with the rider so you can arrange a mutually convenient time and place to return the item. Riders can call you through the app without seeing your personal phone number. If you'd prefer to get a text message, we can send them your personal number, but they'll have this number indefinitely and/or as long as they choose to retain it.
Critical Safety Response Line
If you require immediate police or medical attention, please call 911. Once all parties are out of harm's way and the necessary authorities have been contacted, please click on the link below to speak with an Wooffer representative.
Hold Harmless agreement laws and agreement will be applied to any services released form Wooffer Technologies. Driver agrees to hold Wooffer technologies harmless from any future issues raised by rider or riders’ pet. Wooffer technologies is and will always be committed to provide highest client focused service which is based on high integrity and sustainability of its services; however, Wooffer will not be responsible or reliable including but not limited to any incidents caused by the clients or their pet acts during or after the rides and usage of services.
Trips recommendations
- Go offline when you are not available to undertake trips. Wooffer reserves the right to enforce a breach of your contractual agreements or restrict access to the platform if you are found to be in breach of the cancellation policy.
- Without limitation, Wooffer considers the following cancellation behaviors to be in breach of the Services Agreement
- Refusing to complete a trip for a rider based on their intended destination
- Refusing to complete a trip for your rider based on the fare multiple applied by Wooffer's Dynamic Pricing
- Refusing to complete a trip for your rider for any reason that would be in breach of relevant discrimination laws and the conditions set out in your Private Hire Driver license.
Privacy Notice Policy and Information :
Wooffer's Privacy Notice describes the information we collect, how it is used and shared, and your choices regarding this information. This policy applies to any users of the services of Wooffer or its affiliates anywhere in the world, and to anyone else who contacts Wooffer or otherwise submits information to Wooffer, unless noted in the Privacy Notice.
Wooffer Technologies Privacy Notice :
Introduction: When you use Wooffer Technologies, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
Last modified: April 1, 2021
Effective date: April 1, 2021
Read full policy here
Overview : Scope
This notice applies to users of Wooffer Technologies’s services anywhere in the world, including users of Wooffer Technologies’s apps, websites, features, or other services.
This notice describes how Wooffer Technologies and its affiliates, including Postmates, collect and use personal data. This notice applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy notice, such as the Wooffer Technologies Freight Privacy Notice or Careem Privacy Policy.
This notice specifically applies to:
• Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
• Drivers: individuals who provide transportation to Riders individually or through partner transportation companies
• Delivery recipients: individuals who request or receive food, or other products and services, including via Wooffer Technologies Eats or Postmates
• Delivery persons: individuals who provide delivery or other services, Wooffer Technologies Eats or Postmates
This notice also governs Wooffer Technologies’s other collections of personal data in connection with Wooffer Technologies’s services. For example, we may collect the contact information of individuals who use accounts owned by Wooffer Technologies for Business customers or of owners or employees of Wooffer Technologies Eats restaurant partners. We may also collect the personal data of those who start but do not complete applications to be drivers or delivery persons, those who rent bicycles, scooters or other light electrical devices offered by other companies through an Wooffer Technologies app, or in connection with our mapping technology and features. All those subject to this notice are referred to as ‘users’ in this notice. In addition, please read detailed document
Data collections and uses
Wooffer Technologies collects:
- Data provided by users to Wooffer Technologies, such as during account creation
- Data created during use of our services, such as location, app usage, and device data
- Data from other sources, such as Wooffer Technologies partners and third parties that use
- Wooffer Technologies APIs
Choice and transparency
Wooffer Technologies enables users to access and control the data that Wooffer Technologies collects, including through:
- In-app settings
- Device permissions
- In-app ratings pages
- Marketing opt-outs
Wooffer Technologies also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Wooffer Technologies restrict its processing of user personal data.
Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Wooffer Technologies apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.
Pet Policy
1. By accepting and ordering Wooffer rider for your pet, you , user, declare
- Your pet will not be feed it by the driver.
- Your pet will not be taken to outside for the walk or potty during the ride session.
- Your pet is up to date with all the vaccines and preventative cares according to UnitedStates and European counties laws.
- Your pet is not an aggressive pet.
- You pet is equipped with a reliable neck collar and the leash.
- You Pet may enjoy its own toys. Toys must be removed from vehicle once delivery has been completed.
2. “Dangerous dog breeds”
Wooffer will not register or approve account users own any breed of dog listed under the Dangerous Dogs Act 1991 (amended 1997) or where there is a pet which comes under the Dangerous Wild Animals Act 1976.
3. Hold harmless Agreement
Hold Harmless agreement laws and agreement will be applied to any services released form Wooffer Technologies. Wooffer technologies is and will always be committed to provide highest client focused service which is based on high integrity and sustainability of its services; however, wooffer will not be responsible or reliable including but not limited to the clients acts during or after the rides and usage of our services.
4. Pet attacks
Wooffer’s driver cabin is equipped with a live view Camera. For any attack originated by your pet to our driver, the pet owner will be fully responsible for any injury caused and the incident.
